Frequently asked questions

Order online through the webshop, by phone on +44 116 466 5666, or in person at the Leicester showroom. The Fonteyn team is happy to guide you through every step.

To change or cancel an order, please contact the Fonteyn team as soon as possible on +44 116 466 5666 or sales@fonteyn.co.uk.

Yes. You receive an order confirmation by email straight after ordering, and an invoice by email after delivery.

All major payment methods, including Visa, Mastercard and American Express, with a secure checkout. In the Leicester showroom you can also pay by card.

All prices are shown in pounds (GBP) and include VAT. Delivery is calculated at checkout and varies by product, size, weight and location.

Card payments are processed straight away. For bank transfers, the order is processed once payment is received.

Most products are delivered within a few working days. Larger products are delivered by the Fonteyn delivery service, usually within 2 to 2.5 weeks.

Delivery charges vary by product, size, weight and location, and are calculated during checkout. For large products such as spas and swim spas, delivery is arranged by the Fonteyn delivery service.

Optional installation is available for many products, including swim spas, spas and saunas. A specialist will talk through the options, requirements and any costs. See our Delivery & Installation page.

For products delivered by the Fonteyn delivery service, a delivery appointment is arranged in advance, so you know exactly when to expect your order.

The Fonteyn team is happy to help with any return. Contact customer service with your order number and they will talk you through the process.

Custom-made and made-to-order products cannot be returned. For any questions about your specific order, the Fonteyn team is happy to help.

Once a return is approved, the refund is handled by the Fonteyn team and processed back to your original payment method.

Warranty varies by product group; the specific warranty for each item is shown on its product page. The Fonteyn team is happy to explain the details.

Please report it as soon as possible, and in any case within 7 working days of delivery. Send a few clear photos and your order number, and the Fonteyn team will arrange a quick solution.

The UK’s Biggest Outdoor Living Showroom is in Leicester: 19 Meridian North, Meridian Business Park, Leicester LE19 1WR. Swim spas, spas, saunas, ice baths, garden furniture and barbecues, all on display.

The showroom is open Monday to Friday 9:00am to 5:30pm, Saturday 9:00am to 4:00pm and Sunday 10:00am to 4:00pm.

Call +44 116 466 5666, email sales@fonteyn.co.uk or visit the Leicester showroom. Available weekdays 9:00am to 5:30pm and Saturday 9:00am to 4:00pm.